Privacy Policy

Last updated: May 7, 2026

1. Introduction

Reklamation ("the App") is a Shopify application that helps merchants manage product claims and returns. This privacy policy explains what data we collect, how we use it, and your rights.

2. Data We Collect

When a customer submits a claim through the App, we collect:

• Name and email address
• Order number and product information
• Description and images related to the claim
• Messages exchanged between the customer and the merchant

When a merchant installs the App, we store their Shopify shop domain and access token in order to operate the service.

3. How We Use the Data

• To process and manage product claims and returns
• To send email notifications related to claim status updates
• To provide merchants with statistics and claim history

We do not sell or share your data with third parties for marketing purposes.

4. Data Retention

Claim data is retained as long as the merchant has the App installed. Upon uninstallation, data can be deleted upon request.

5. Customer Rights (GDPR)

If you are located in the European Economic Area, you have the right to access, correct, or request deletion of your personal data. To make a request, contact the merchant you submitted the claim to, or reach out to us directly.

6. Contact

If you have questions about this privacy policy, please contact us at: privacy@reklamation-app.com